What does it take to positively disrupt a system that’s not working for anyone and to empower staff to do the same?

A willingness to challenge the status quo, step outside your comfort zone, and embrace creativity and growth. In this All Call recording, Outreach Specialist, RVT, and former shelter manager Ivy Ruiz shared how she led her team at a high-volume shelter to create change that dramatically improved animal save rates, returned more pets to their families, and redefined staff and community member experiences.